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Privacy Policy

Last updated: 24 September 2026

This Privacy Policy explains how THE MOON PERSPECTIVE, a sole proprietorship trading under the MOON ROOM brand, collects, uses, and protects the personal data of visitors to moonroom.gallery, customers, and participants in our activities.

1. Data controller

The controller responsible for processing your personal data is:

THE MOON PERSPECTIVE, sole proprietorship
Brand: MOON ROOM
Proprietor: Martina Zelenika
Registered address: Ivanečka 13, 10000 Zagreb, Croatia
Croatian Personal Identification Number (OIB): 27002296205
Email: info@moonroom.gallery
Telephone: +385 (0)91 739 7627

2. Personal data we collect

Depending on how you use our services, we may collect:

  • your first name and surname

  • your email address and telephone number

  • your delivery and billing addresses

  • details of your order, booking, or selected service

  • information required to issue an invoice

  • the contents of messages, enquiries, and complaints

  • information required to process a refund

  • technical information, such as your IP address, device and browser type, access time, and cookies used.

If a bank transfer is required to process a refund, we may request the account holder’s name and IBAN.

Card payments are processed by an authorised payment service provider. MOON ROOM does not store complete payment card details.

3. Why we process your data

We process personal data for the following purposes:

  • processing orders, bookings, and payments

  • organising workshops, private visits, and consultations

  • facilitating the purchase and delivery of artworks

  • communicating with customers and providing customer support

  • processing cancellations, refunds, and complaints

  • issuing invoices and complying with legal obligations

  • maintaining website security and preventing misuse

  • sending newsletters, where you have consented to receive them.

Depending on the purpose, processing is based on the performance of a contract, compliance with a legal obligation, our legitimate interests, or your consent.

If you do not provide the information required to process an order or booking, we may be unable to provide the requested service.

4. Newsletters, photographs, and consent

We send newsletters and promotional communications only where an appropriate lawful basis exists. You may unsubscribe at any time by using the link included in the message or by contacting info@moonroom.gallery.

We will not use identifiable photographs or recordings of participants for promotional purposes without an appropriate lawful basis or separate consent where required.

You may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before its withdrawal.

5. Cookies

The website uses strictly necessary cookies required for its operation and security.

Analytics, functionality, and marketing cookies are used only with your consent where this is required by law. You may accept or reject optional cookies and subsequently change your preferences using our cookie management tool.

Further information is available in our Cookie Policy.

6. Recipients of personal data

We do not sell personal data.

Where necessary to provide our services or comply with legal obligations, we may share personal data with:

  • hosting and technical maintenance providers

  • e-commerce and booking platforms

  • payment service providers and banks

  • delivery and courier services

  • email and newsletter service providers

  • accountants, legal advisers, and competent public authorities.

Service providers may use personal data only to the extent necessary for the agreed purpose and must apply appropriate safeguards.

7. Transfers outside the EEA

Some technical or communications service providers may process personal data outside the European Economic Area.

Such transfers are carried out only where an appropriate lawful basis and safeguards are in place, such as an adequacy decision adopted by the European Commission or Standard Contractual Clauses.

8. Retention periods

We retain personal data only for as long as necessary for the purpose for which it was collected:

  • order, invoice, and payment information is retained for the periods required by law

  • booking information is retained until the service has been completed and the relevant legal limitation periods have expired

  • communications and complaints are retained for as long as necessary to resolve them

  • newsletter information is retained until you unsubscribe or withdraw your consent

  • technical logs are retained for as long as necessary to maintain website security.

Once the relevant retention period has expired, we delete or anonymise the data.

9. Data security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, misuse, or disclosure.

Despite these measures, no method of transmitting data over the internet can be guaranteed to be completely secure.

10. Your rights

Depending on the circumstances, you have the right to:

  • request access to your personal data

  • request the rectification or erasure of your personal data

  • request the restriction of processing

  • request data portability

  • object to processing

  • withdraw your consent

  • object to direct marketing

  • lodge a complaint with a supervisory authority.

You may submit a request to info@moonroom.gallery. We may ask you to verify your identity before acting on your request.

11. Automated decision-making

We do not make decisions that produce legal or similarly significant effects based solely on the automated processing of personal data.

12. External links

The website may contain links to third-party websites. We are not responsible for how those third parties process personal data and recommend that you read their privacy policies.

13. Complaints to the Croatian Personal Data Protection Agency

If you believe that your personal data is being processed in breach of applicable law, you may contact:

Croatian Personal Data Protection Agency (AZOP)
Ulica Metela Ožegovića 16
10000 Zagreb, Croatia
Email: azop@azop.hr
Website: https://azop.hr

You may contact us first so that we can attempt to resolve your concern, but doing so is not a prerequisite for lodging a complaint with AZOP.

14. Changes and contact details

We may update this Privacy Policy periodically. The revised version will be published on the website together with its latest revision date.

For questions about the processing of your personal data or to exercise your rights, please contact info@moonroom.gallery.